Return & Exchange Policy

We offer high-quality products as well as helpful customer support. Please feel free to contact us for details. We are pleased to accommodate returns and exchanges within 14 days (weekends included) on all hair extensions, if you're not satisfied.


For authorized returns in good condition with the tag attached, we will refund or exchange the order within 14 business days with receipt included. A 15% restocking fee will apply to all returned hair. Most returns can be processed within 2-7 business days after we receive your package.

* Final sale is not eligible for a refund or exchange after installing. You must first email us if you are not satisfied wit the product when receiving it.


Customers are advised to complete exchange requests within 14 days of receipt (weekends included) in order to qualify for a store credit. We will pay for the shipping costs for any exchanges. We only exchange items that have not been opened. Any exchanges past the 14 day period will not be eligible for exchange.


We pride ourselves on taking care of our Lustro babes. Feel free to contact us anytime with any issues, concerns or compliments.